585-271-1789
 
 
CUSTOMER SERVICE

PAYMENT OPTIONS

We accept Master Card, Visa, Discover and American Express. All orders are processed using SSL encryption.

SHIPPING

  • We accept Master Card, Visa, Discover and American Express. All orders are processed using SSL encryption.
  • Cooks World ships within the 48 contiguous United States only.
  • Our Free Shipping offer is for orders $50 or more, and excludes appliances, and cookware sets.
  • Sorry, we do not deliver to USPS PO Boxes.
  • Most orders ship within 1-3 business days, however we do not process orders after store hours, on the weekends or holidays.
  • If we can not fulfill your order within 1-3 business days, we will contact you by phone or email, and you will then instruct us to either hold the order and ship once the item or items are in stock or you may elect to cancel the order.
  • Your credit card is only charged once the order is fulfilled and ships. We reserve the right to cancel any orders not complying with verification requirements.
  • We use Fedex ground services to ship most orders. The shipping cost is based on the following table:
    Orders $1 - $9.99 ship for $5.99
    Orders $10 - $19.99 ship for $6.99
    Orders $20 - $29.99 ship for $7.99
    Orders $30 - $39.99 ship for $8.99
    Orders $40 - $49.99 ship for $9.99
    Orders $50 ON UP ship for FREE*
    * EXCLUSIONS TO FREE SHIPPING ARE APPLIANCES AND COOKWARE SETS
    Orders $50 - $59.99 ship for $10.99
    Orders $60 - $69.99 ship for $11.99
    Orders $70 - $79.99 ship for $13.99
    Orders $80 - $89.99 ship for $15.99
    Orders $90 - $99.99 ship for $16.99
    Orders $100 - $1000 ship for $10% OF THE TOTAL ORDER
  • For express shipping, add $10 per order. For overnight shipping, add $20 per order.
  • We can not guarantee the delivery time, unless express or overnight is selected.
  • We can provide tracking information, simply contact our store, 585- 271-1789 or through email at www.chris@cooksworld.com. Make sure you provide your order number.
  • Should you wish to pick up the order in our store, simply indicate that at checkout.
  • If incorrect information is provided and Fedex must return the order, you will be charged any additional fee assigned to us by Fedex.
  • Orders are shipped without signature required unless the customer requests separately by sending an email to www.chris@cooksworld.com, the same day the order is placed online.

RETURNS

  • Items purchased at Cooks World can be returned within 60 days. They must be in the original condition, unused, and when presented with a receipt, a full refund or exchange will be offered.
  • Items returned without a receipt, and within the 60 days, in original condition, and unused, will be offered store credit once confirmed the item belongs to Cooks World.
  • Gift certificates are not returnable, and are only redeemed for merchandise, or store credit, never cash.
  • Items purchased at cooksworld.com and sent back require an order number or copy of the receipt.
  • Clearance items are not returnable and are marked as clearance on the tag within the store.
  • Should you receive an item that is damaged or defective, contact Cooks World, at 585 271 1789. Have your order number handy so we can pull up the order, and we will either send a call tag to return the item for either replacement or credit. We may also elect to file a claim with Fedex. Do not discard any packing material including the original shipping box, as the item will need to be returned in it's original carton and materials.
  • Items needing to be returned must be addressed to:
    RETURNS
    Cooks World
    2179 Monroe Avenue
    Rochester, NY 14618
  • Please allow 7-14 days to process the return or exchange.

SITE SECURITY

  • We use industry standard 128bit SSL (Secure Socket Layer) encryption when we process all orders. We will need certain credit card information to process the orders, including name, phone number, billing address and zip code of the credit card holder. This information goes directly to our third party credit card processor and is not stored by Cooks World.
  • All information gathered by www.cooksworld.com is kept strictly confidential, and is not shared to any outside party or individual. It is used solely to fulfill your order or keep track of customer information, such as order history, email address, and street address. Customers may request to be removed from our email list of customers at any time. This can be done online by unsubscribing as the user, or you may request for us to unsubscribe you by email only.
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THE ESSENTIALS, THE UNIQUE & MORE
START SHOPPING
(585) 271-1789
OUR LOCATION
STORE HOURS
Mon-Sat: 9am-6pm
Sunday: Noon-5pm
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